Costs and conditions vary by supplier
KÖÖKone works with multiple suppliers. Therefore, shipping costs and conditions may vary based on: supplier, product category, delivery area, weight/volume and minimum order requirements.
The cost (or free shipping) is always shown before you confirm your order: in the cart and/or at checkout, based on the selected products and supplier.
In many areas and for many suppliers, shipping is free under certain conditions (e.g. minimum threshold, promotions, specific product lines).
Normally, for standard delivery (AxC) orders placed before 12:00 PM are processed with priority and delivered according to the indicated times.
Times are indicative and depend on the supplier. In case of unexpected delays, we will update you via email or in the orders area.
If your order contains products from different suppliers, you may receive separate deliveries (with different tracking numbers when available).
We recommend checking the condition of packages upon delivery and, if necessary, accepting with reservation and taking photos of the packaging to facilitate any assistance procedures.
Shipping costs and conditions are always shown in the cart and at checkout based on supplier, products, delivery area and weight/volume. Free shipping may apply once minimum thresholds set by the individual supplier are met.
Delivery times depend on the supplier and area. For standard delivery, orders placed before 12:00 are usually fulfilled the same day and delivered within the timing shown at checkout. Seasonal demand and fresh products may affect lead times.
If your cart contains products from different suppliers, KOOKone offers a unified buying experience but may generate separate shipments, each with its own tracking when available. Costs and delivery times are calculated per supplier.
If parcels arrive damaged or opened, accept them with reserve, note the issue on the carrier waybill and take photos. Then open a support request from the Returns page within the required timeframe.
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